I’d just like to take today to throw a quick thank you out to American Express. I’ve been a happy cardholder of their Blue Cash Rewards card for quite a few years now and been more than happy with their friendly customer support (for the few times I’ve needed replacement cards or to dispute a double charge from a restaurant) and their automatic cash rewards (each year, it just goes as a credit into my statement – no need for me to look up my rewards and hassle them for a check).
Well, they made my Xbox hardware battle a little bit better yesterday emotionally, if not mechanically. As part of my cardholder benefits is their extended warranty program (which is something I’m told many credit cards have as a benefit). It covers all purchases I make on the card for double the manufacturer’s warranty (up to a certain limit, I think).
Because my Xbox broke after the one year warranty expired but before two years had passed, all I had to do was round up my documentation (the receipt, the statement, and a repair estimate), fax it over, and wait for a few weeks.
Yesterday, a $99.99 check arrived in the mail for me: enough to pay for the repair of Xbox had I not impatiently ripped it open to attempt to fix it myself. I know it’s just another bullet point on the benefits list to try to lure new members, but thanks, American Express.
Your extended warranty process was easy and painless, and it made my broken Xbox ordeal a little less painful. It’s everything I could have hoped for.