\u2026goes to Zales.<\/p>\n
Earlier this week, one of the diamonds in Katie\u2019s engagement ring fell out. It made for a half hour or so of great stress before Katie managed to find it in in her purse. It must have come off when she reached in to grab something. What a relief!<\/p>\n
I had bought the ring at Zales over four years ago and at the time had paid for their lifetime diamond commitment. I had never read over the full details, but I suppose I should have.<\/p>\n
Our interaction at Zales today went something like this.<\/p>\n
Katie: <\/strong>This ring is from Zales and we have this lifetime coverage. The diamond fell out of it earlier this week and I was wondering if I could get that fixed. (She goes to the little room in the back with the ring and our commitment, and comes out a few seconds later.)<\/p>\n Zales Lady: <\/strong>This warranty is expired. (There\u2019s an awkward silence for a few seconds, as we wait to see if there\u2019s any further explanation forthcoming.)<\/p>\n Katie: <\/strong>I guess we\u2019ll just take this someplace to get it repaired then.<\/p>\n And we walk away from the smiling Zales Lady.<\/p>\n So it\u2019s a slightly disingenuous policy. I mean, I took the lifetime commitment to mean that if the diamond falls out of your ring through no fault of your own, Zales will fix it for you. But no \u2013 that, it seems, isn\u2019t enough of a \u201cbroken diamond\u201d and falls under ring repair.<\/p>\n I suppose if the diamond had fallen out of Katie\u2019s ring and she hadn\u2019t found it<\/em>, Zales would have replaced the diamond for us. Would they have replaced it in the ring<\/em>? Or would they simply have handed us the diamond in a bag and thanked us?<\/p>\n Either way, it was a disheartening experience and enough to turn us off from purchasing from Zales again in the future. Which is a bit of a shame, seeing as how we\u2019d gone there for our engagement rings, our wedding bands, and Katie\u2019s bridesmaids\u2019 presents.<\/p>\n","protected":false},"excerpt":{"rendered":" \u2026goes to Zales. Earlier this week, one of the diamonds in Katie\u2019s engagement ring fell out. It made for a half hour or so of great stress before Katie managed to find it in in her purse. It must have come off when she reached in to grab something. What a relief! I had bought […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[225,224,223],"class_list":["post-457","post","type-post","status-publish","format-standard","hentry","category-year26","tag-customer-service","tag-jewelry","tag-zales","post-preview"],"_links":{"self":[{"href":"http:\/\/www.scott-n-katie.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/457","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.scott-n-katie.com\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.scott-n-katie.com\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.scott-n-katie.com\/blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.scott-n-katie.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=457"}],"version-history":[{"count":0,"href":"http:\/\/www.scott-n-katie.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/457\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.scott-n-katie.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=457"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.scott-n-katie.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=457"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.scott-n-katie.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=457"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Zales Lady:<\/strong> Sure, let me go take care of this.<\/p>\n
Katie: <\/strong>Isn\u2019t it a lifetime warranty?
Zales Lady: <\/strong>That\u2019s only the diamond. It doesn\u2019t cover the ring repair.<\/p>\n